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Contact Center,Web-Based Self-Scripting,and __________ Scripting Are the Three Primary Operational

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Short Answer

Contact center,Web-based self-scripting,and __________ scripting are the three primary operational CRM technologies used in the customer service department.


Definitions:

Discounts

Reductions to the selling price of goods or services that can be applied for various reasons, such as to encourage prompt payment or to move inventory quickly.

Face Value

The nominal or dollar value printed on a bond or a stock certificate, representing the amount due to the holder at maturity.

Straight-Line Amortization

A method of evenly spreading the cost of an intangible asset over its useful life.

Bond Premium Amortization

The gradual expense recognition over time of the premium paid above the par value for a bond.

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