Monique Has Decided That She Must Apologize to a Customer

question 17

Multiple Choice

Monique has decided that she must apologize to a customer in her buffer.Which of the following is the best example of an effective apology?

• A) We apologize for any inconvenience this has caused.
• B) You have every right to be concerned, and we sincerely apologize for the delay in filling your order. To prevent this from occurring again, we have upgraded our software and retrained our order takers.
• C) We regret that you were not happy with the situation.
• D) We are sorry and admit that we are completely responsible and take full legal responsibility for this situation.

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Definitions:

Liabilities

Financial obligations or debts that a company owes to external parties, which must be settled over time through the transfer of economic benefits including money, goods, or services.

Payable

An accounting term for the amount of money a company owes to its creditors or suppliers for goods and services purchased on credit.

Debit Side

Refers to the left side of a general ledger account which is used to record increases in asset and expense accounts and decreases in liability, equity, and revenue accounts.

Credit Side

The right side of an accounting ledger where increases in liabilities, equity, and revenue, or the decrease in assets, are recorded.