Which of the Following Statements Is Correct

question 16

Multiple Choice

Which of the following statements is correct?

• A) In writing to a customer about a problem with an order, generally, you should use the direct pattern if the message has some good-news elements.
• B) Always use the direct pattern when writing to a customer about a problem with an order.
• C) Always use the indirect pattern when writing to a customer about a problem with an order.
• D) In writing to a customer about a problem with an order, generally you should use the indirect pattern if the message has some bad-news elements.

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Definitions:

Revenue Function

A mathematical representation that calculates the total revenue generated by selling goods or services at different prices.

Total Profits

The overall financial gain made by a business, calculated as the total revenue minus total expenses.

Utility Function

A representation or model that quantifies an individual's preferences for various outcomes or bundles of goods and services, used in economics to analyze behavior.

Auto Repairs

Services aimed at diagnosing and fixing problems related to a vehicle's performance or condition.