One Reason That Customers Leave Complaint Messages on Social Networking

question 82

True/False

One reason that customers leave complaint messages on social networking sites such as Twitter is that they may receive faster responses to tweets than to customer service calls.

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Definitions:

Political Organization

Structures and systems that govern the conduct and policies of a particular territory, including the distribution of power and resources within a society.

Moral Order

The set of norms, values, and beliefs that guide ethical behavior and decision-making within a society.

Conduct Disorder

Age-inappropriate actions and attitudes that violate family expectations, society’s norms, and the personal or property rights of others.

Family Expectations

The beliefs or standards that family members have regarding the behavior, achievements, or roles of its members.