Which of the Following Statements Is Correct

question 16

Multiple Choice

Which of the following statements is correct?

• A) In writing to a customer about a problem with an order, generally, you should use the direct pattern if the message has some good-news elements.
• B) Always use the direct pattern when writing to a customer about a problem with an order.
• C) Always use the indirect pattern when writing to a customer about a problem with an order.
• D) In writing to a customer about a problem with an order, generally you should use the indirect pattern if the message has some bad-news elements.

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Definitions:

Realistic Job Previews

A technique used in the recruitment process to give prospective employees a true picture of what their job will entail, both the positive and negative aspects.

Unrealistic Expectations

Expectations that are not reasonable or likely to be met, often leading to disappointment or frustration.

Job Candidates

Individuals who apply for, or are considered for, employment opportunities.

Occupational Excellence

Achieving the highest standards of performance within a given profession or job through skill, dedication, and ethical practices.