Monique Has Decided That She Must Apologize to a Customer

question 17

Multiple Choice

Monique has decided that she must apologize to a customer in her buffer.Which of the following is the best example of an effective apology?

• A) We apologize for any inconvenience this has caused.
• B) You have every right to be concerned, and we sincerely apologize for the delay in filling your order. To prevent this from occurring again, we have upgraded our software and retrained our order takers.
• C) We regret that you were not happy with the situation.
• D) We are sorry and admit that we are completely responsible and take full legal responsibility for this situation.

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Definitions:

Inventory Level

The quantity of goods, materials, or products that are held by a company at any given time, which is crucial for meeting demand without incurring excessive costs.

Capacity Level

The maximum output or production ability of a facility, operation, or system given its constraints and resources.

Planning Horizon

The time frame over which future events are considered or planned for in the process of strategic decision-making.

Aggregate Planning

A process of optimizing production plans and facility operations over a medium-term horizon, to balance demand and capacity.