When Denying a Claim, Use a Statement Such as If

question 51

True/False

When denying a claim, use a statement such as If you had read the instruction booklet that came with the air conditioner, you would have known to change the filter every three months to let the customer know why the claim must be refused.

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Definitions:

Muffins

Small, single-serving quick breads baked in portions appropriate for one person, often sweetened and flavored with various ingredients.

Brownies

A square or rectangular chocolate baked treat that's dense and can be either fudgy or cakey in texture.

Sodium Bicarbonate

A chemical compound with the formula NaHCO3, commonly known as baking soda, used in baking, cleaning, and antacid preparations.

Baking Soda

A white crystalline compound used in baking as a leavening agent, known chemically as sodium bicarbonate.