Which of the Following Is Where Customer Service Representatives Answer

question 29

Multiple Choice

Which of the following is where customer service representatives answer customer inquiries and respond to problems through a number of different customer touch points?

• A) Contact center
• B) Web-based self-service
• C) Call scripting
• D) None of the above

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Definitions:

Short-Term Memory

A limited-capacity memory system capable of briefly storing information for a short period before it is forgotten or transferred to long-term memory.

Short-Term Memory

The part of the memory system that temporarily holds a limited amount of information for a brief period.

Digits

Numerals (0-9) used in numerical systems, or the fingers and toes of hands and feet.