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What Accesses Organizational Databases That Track Similar Issues or Questions

question 39

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What accesses organizational databases that track similar issues or questions and automatically generate the details to the CSR who can then relay them to the customer?


Definitions:

Population

Refers to the total number of people living in a particular area or country at a specific time.

Law

A system of rules that are created and enforced through social or governmental institutions to regulate behavior.

Economically Inefficient

A situation where resources are not allocated optimally, leading to waste or the inability to maximize value or output.

Nonrivalry

The idea that one person’s benefit from a certain good does not reduce the benefit available to others; a characteristic of a public good.

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