Which Industries Will Want to Keep Using CRM as a Major

question 2

Multiple Choice

Which industries will want to keep using CRM as a major strategic focus in the future?

• A) Industries whose products are unique
• B) Industries whose products are difficult to differentiate
• C) Industries whose products are exclusive
• D) Industries whose products are distinctive

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Definitions:

Encoding Failure

The inability to recall specific information because it was not stored properly in the memory in the first place.

Repressed Memories

Memories that are subconsciously suppressed because they're linked to intense stress or trauma.

Psychotherapy

A form of therapy involving talking with a trained therapist to understand and resolve problematic behaviors, beliefs, feelings, relationship issues, and/or bodily responses.

Validity

The extent to which a test measures or predicts what it is supposed to.