Heidi Is Writing a Report About Ways to Reduce the Time

question 4

Multiple Choice

Heidi is writing a report about ways to reduce the time it takes to process a customer return and is determining why the topic is worth investigating at this time. Heidi is looking at the 

• A)scope.
• B)limitations.
• C)significance.
• D)purpose.

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Definitions:

Stereotype

A fixed, over-generalized belief about a particular group or class of people, often leading to prejudgment.

Prejudice

A preconceived opinion or bias against an individual or group without sufficient knowledge, usually negative.

Self-Fulfilling Prophecy

An anticipation that, either directly or indirectly, ensures its own occurrence by fostering a loop between conduct and conviction.

Discrimination

Unjust or prejudicial treatment of different categories of people, often based on race, age, sex, or disability.