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___________ CRM supports traditional transactional processing for day-to-day front-office operations or systems that deal directly with the customers.
Kelley's Attribution Theory
A theory suggesting that individuals make sense of their social world by attributing causes to their own and others' behavior, focusing on consistency, distinctiveness, and consensus.
High Distinctiveness
A term in social psychology referring to the extent to which an individual's behavior can be attributed to the circumstances rather than internal traits.
Situational Attribution
The process of attributing behavior to external or environmental factors, rather than internal characteristics.
Fundamental Attributional Error
The fundamental attributional error is a cognitive bias that leads individuals to overemphasize personality traits and underestimate situational factors when explaining others' behaviors.
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