What Is Measured by Such Benchmarks as Satisfaction Surveys, Percentage

question 36

Multiple Choice

What is measured by such benchmarks as satisfaction surveys, percentage of existing customers retained, and increases in revenue dollars per customer?

• A) Usability
• B) Customer satisfaction
• C) Financial
• D) Conversion rates

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Definitions:

Biceps Brachii

A major muscle in the upper arm responsible for flexing the elbow and rotating the forearm.

External Oblique

The external oblique muscles are a part of the abdominal muscles, involved in rotating the trunk and pulling the chest downwards.

Gastrocnemius

A major calf muscle that is pivotal in walking, running, and jumping, connecting the heel to the lower leg.

Temporalis

A muscle located on the side of the skull, involved in chewing and moving the jaw.