In a Cost of Quality (COQ) Report, Costs to Acquire

question 105

Multiple Choice

In a Cost of Quality (COQ) report, costs to acquire and install training equipment would be classified as:

• A) Prevention costs.
• B) Retention costs.
• C) Appraisal costs.
• D) Internal failure costs.
• E) External failure costs.

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Definitions:

Internal Search

The cognitive process by which an individual retrieves knowledge or past experiences to inform current decision-making.

External Search

The process of seeking information from sources outside of one's immediate personal knowledge to make a decision.

Purchase Task

The activities and decision-making processes involved in buying a product or service.

External Search

An information gathering process from outside sources before making a purchase decision.