Which of the Following Statements About Product Quality Is Not

question 144

Multiple Choice

Which of the following statements about product quality is not true?

• A) In almost all cases detecting and fixing quality problems before delivering to customers are far less expensive than dealing with quality failures in the field after delivery has been made to the customers.
• B) In general, designing quality into products is far less expensive than trying to detect quality problems during production.
• C) Quality failure costs should include the possible opportunity cost of lost future sales.
• D) The most expensive cost to the firm for a quality failure in the field is most likely the cost of emergency service to fix the problem or to replace the product.
• E) The cost of fixing quality problems after delivery to the customer is likely to exceed both the cost of designing quality into the product and the cost of detecting quality defects during production.

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Definitions:

Reaction

The act of substances merging to form new ones, each with its own differing features.

Organic Chemistry

A field of chemistry focused on analyzing the formation, characteristics, make-up, responses, and creation of compounds that include carbon.

N-butanol

An alcohol with a four-carbon chain, commonly used as a solvent and in the synthesis of various organic compounds.

Tert-butanol

A tertiary alcohol with the formula (CH3)3COH, known for its high octane number and as a solvent or chemical intermediate.