Which of the Following Statements Is Not True

question 90

Multiple Choice

Which of the following statements is not true?

• A) The term "quality" is generally defined as customer satisfaction with the total experience of a product or service.
• B) Conceptually, quality consists of two broad components: performance quality and non-performance quality.
• C) Performance quality represents the difference between the design specifications of a product and the actual performance of the product.
• D) Quality of design represents the difference between customer expectations and product design.
• E) Total quality represents the difference between customer expectations and the actual performance of a product or service.

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Definitions:

F Value

A statistic used in ANOVA tests, representing the ratio of variance between groups to variance within groups.

P-value

The likelihood of achieving a test statistic as extreme or more so than the observed one, under the assumption that the null hypothesis holds.

Degrees of Freedom

The number of independent values or quantities that can be assigned to a statistical distribution or to a system of equations, minus the number of equations constraining them, crucial in significance testing.

Completely Randomized Design

A type of experimental design where all subjects are randomly assigned to treatments without any restrictions or stratifications.