Listed Below Are 6 Items Concerned with Quality

question 39

Essay

Listed below are 6 items concerned with quality.
Required:
Classify each of these items into its appropriate Cost-of-Quality (COQ) category: Prevention Cost; Appraisal Cost; Internal Failure Cost; or External Failure Cost.
1. Establish a 24-hour hot line for customers to report quality failures.
2. Establish a quality-inspection program.
3. Re-design parts and components to simplify manufacturing of the product.
4. Hire additional field service people to provide better services.
5. Extend the warranty period for products from 90 days to one year.
6. Train employees on the importance of zero defects.

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Definitions:

Equality Matching

A principle of social justice that emphasizes fair distribution of resources and opportunities, ensuring that everyone receives an identical share or treatment.

Community Sharing

The practice of sharing resources, responsibilities, and benefits equally among members of a community.

Authority Ranking

A social structure where individuals are ranked in a linear order, with each person having clear powers over those below and obligations to those above.

Status Differences

The disparities or variations in social standing, prestige, or respect among individuals or groups in a social hierarchy.