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Customer Perspective
An aspect of a business strategy that focuses on understanding and meeting the needs and expectations of customers.
Internal Business Process Perspective
A focus in performance management that evaluates the efficiency and effectiveness of company operations.
Client Satisfaction Rating
A measure used to quantify the degree to which a client is happy with the products or services provided by a business, often influencing loyalty and retention.
Traditional Performance Systems
Performance evaluation methods that typically focus on financial metrics and short-term results, often overlooking broader or non-financial measures.
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