Which of the Following Best Describes Customer Service Reps

question 65

Multiple Choice

Which of the following best describes customer service reps?

• A) They are outside salespeople who are not concerned with setting up long-term relationships with their customers.
• B) They are salespeople who specialize by types of products.
• C) They are salespeople who actually do the sales presentations for key account customers.
• D) They are inbound salespeople who handle customer concerns.
• E) They are telemarketers who work with field salespeople to sell goods to customers.

---

Definitions:

Indirect Approach

A strategy that addresses objectives or situations in a less straightforward manner, often using suggestions, implications, or other less direct methods.

Refusing Claim

The act of denying or rejecting a request, demand, or assertion, often in a formal or official context.

Negative News

Information or messages that convey unfavorable, disappointing, or unpleasant information.

Content And Tone

The substance or material dealt with in a text, speech, or work of art, and the manner in which it is expressed.