Using Customer Relationship Management (CRM)software,salespeople Can Perform _____,Which Is a Process

question 61

Multiple Choice

Using customer relationship management (CRM) software,salespeople can perform _____,which is a process for identifying and managing sales opportunities.

• A) vendor analysis
• B) pipeline analysis
• C) benchmarking
• D) customer value analysis
• E) circular routing

---

Definitions:

Depreciation of Capital

This refers to the decrease in the value of physical assets over time due to use, wear and tear, or obsolescence.

Wages Paid

The amount of money workers receive from employers in exchange for their labor.

Sunk Costs

Sunk costs are past expenditures that have already been incurred and cannot be recovered, and thus should not impact future decision-making.

Past Costs

Refers to expenses that have already occurred and cannot be recovered.