Which of the Following Statements About Complaints Is True

question 5

Multiple Choice

Which of the following statements about complaints is true?

• A) It is wise to assume that all complaints are unjustified.
• B) It is not the job of the salesperson to forestall future complaints.
• C) Firms do not set up procedures for dealing with claims over $200 because claims this large may require legal advice.
• D) A fair settlement made in the customer's favor helps to resell the company and its products.
• E) A customer who doesn't complain is a happy customer.

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Definitions:

Dirty Jokes

Humor that involves vulgar language, sexual content, or themes considered inappropriate for polite company.

Title VII

A part of the Civil Rights Act of 1964 that forbids discrimination in employment due to an individual's race, color, religion, sex, or national origin.

Civil Rights Act

A significant law in the United States that prohibits discrimination on the basis of race, color, religion, gender, or nationality.

Hostile Work Environment

A form of workplace harassment where unwelcome conduct based on an individual’s protected characteristic unreasonably interferes with work performance.