Which of the Following Statements About Upgrading Is True

question 54

Multiple Choice

Which of the following statements about upgrading is true?

• A) It is the same as cross-selling.
• B) The objective of upgrading is to expand the seller's business by selling to the customer in bulk quantities.
• C) To upgrade a customer the salesperson must show that the initial purchase was not exactly what the customer needed.
• D) During the needs identification phase of upselling, it is a good idea to emphasize that the initial decision was a good one.
• E) All of the above.

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Definitions:

Microchip

A small semiconductor device containing integrated circuits used in various electronic devices for processing, memory, or specific control functions.

Tire(s)

Rubber coverings placed on wheels of vehicles to provide traction and absorb shocks.

Gain From Trade

The benefits that parties obtain by exchanging goods or services through voluntary negotiation.

Barrels

A unit of volume measurement used in the oil industry, with one barrel equivalent to 42 U.S. gallons.