Zero Zone,Inc

question 75

Multiple Choice

Zero Zone,Inc.manufactures and sells display refrigeration and freezer units to supermarkets.When a supermarket manager called Nathan,one of Zero Zone's salespeople,to inform him that his Zero Zone rear load refrigeration display unit needed to be defrosted about three times more than was normal,Nathan responded immediately.He cancelled his other appointments and drove to the supermarket.Nathan worked for two hours installing a new oversized coil to fix the problem.Which of the following factors needed for the development of mutual trust is typically illustrated in this example?

• A) Morality
• B) Honesty
• C) Marketability
• D) Customer orientation
• E) Likability

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Definitions:

Toyota Way

A set of principles and behaviors that underlie the Toyota Motor Corporation's managerial approach and production system.

Continuous Improvement

The ongoing effort to enhance products, services, or processes through incremental and breakthrough improvements.

Organization Development

A research, theoretical, and practical endeavor aimed at improving the ability and knowledge of people for achieving enhanced organizational change and performance.

Leadership Training

Programs or activities designed to develop skills and competencies that individuals need to effectively lead and manage groups or organizations.