When the Club Pro Says,"I Am Concerned That Our Club

question 17

Multiple Choice

When the club pro says,"I am concerned that our club members will find the low center of gravity in the Taylor clubs mess up their golf swings," the Taylor salesperson responds,"I understand how you feel about this club.Another buyer felt the same way as you do until he tried the club for a month.He found the club easy to use and one that actually improved his average score." Which method of dealing with objections is the Taylor salesperson using?

• A) Compensation
• B) Indirect denial
• C) Submissive
• D) Referral
• E) Direct denial

---

Definitions:

Annual Losses

The total amount of money lost by a company within a fiscal year, encompassing all expenditures that exceeded revenues.

Mass Customization

Mass Customization is a business strategy that combines the efficiency of mass production with the personalization of custom-made products, catering to individual customer preferences at scale.

Economic Downturns

Periods of poor economic performance characterized by a decline in GDP, which can lead to increased unemployment and lower spending.

Employee Loyalty

The dedication of employees to their company, often reflected in their willingness to remain with the company for a long time.