"Your Approach on That Last Call Was Off-Target

question 65

Multiple Choice

"Your approach on that last call was off-target.You were emphasizing low acquisition cost,while the prospect seemed more interested in durability and minimizing the need for regular maintenance," critiqued Robin's sales manager after the two of them left a sales call they had made together.Robin is receiving _____ feedback.

• A) reciprocal
• B) diagnostic
• C) performance
• D) generalized
• E) damage control

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Definitions:

Evaluation Form

A document or tool used to assess performance, skills, or knowledge in various contexts, such as in education, employment, or services.

Performance Goals

Specific, measurable objectives set for individuals or teams to achieve in order to assess and improve performance.

Cultural Competencies

The ability to understand, appreciate, and interact with people from cultures or belief systems different from one's own, especially relevant in healthcare.

Reflective Communication

An interactive communication process in which the receiver uses verbal “mirroring” to restate what the sender has said for optimal clarification by all parties.