Even Before Michelle Could Explain Why a Prospect Had Not

question 30

Multiple Choice

Even before Michelle could explain why a prospect had not purchased her company's new line of eco-friendly outdoor furniture,her supervisor started explaining to her that she should have emphasized the fact that the furniture was made through a revolutionary recycling process and that its prices were justified by its quality and eco-friendly nature.In this scenario,the supervisor provided Michelle with _____ feedback by telling her how she could make better sales presentations.

• A) reciprocal
• B) intrinsic
• C) performance
• D) evaluative
• E) diagnostic

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Definitions:

First Step

The initial action or move made towards the achievement of a goal.

Sterilization

A process that eliminates all forms of life and other biological agents from a specific surface, fluid, or compound.

Autoclave

A pressure chamber used in medical or industrial settings to sterilize equipment and supplies by subjecting them to high pressure saturated steam at 121°C (250°F) for around 15-20 minutes or more, depending on the size of the load and the contents.