Robert,a Salesperson with a Friendly Personality,always Smiles While Delivering Presentations

question 9

Multiple Choice

Robert,a salesperson with a friendly personality,always smiles while delivering presentations to prospective buyers of his product.He says he uses smiling to communicate the idea that he is a friendly,helpful salesperson.In terms of the communication process,translating this idea into a smile is his way of:

• A) decoding.
• B) deceiving.
• C) encoding.
• D) encroaching.
• E) deciding.

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Definitions:

Glycerol

A simple polyol compound with three hydroxyl groups, commonly used in pharmaceutical and food industries, as well as in the manufacture of dynamite.

β-D-Ribopyranose

A sugar molecule that is a form of ribose having a six-membered oxygen-containing ring, in the β-anomeric form.

Haworth Structure

A method for depicting cyclic sugars as planar rings with hydroxyl groups and other substituents positioned above or below the plane.

α-Furanose

A form of sugar where a furan ring, a five-membered oxygen-containing ring, is present in the α-configuration, relating to the position of the substituent at the anomeric carbon.