Which of the Following Statements Describes a Problem the Speaking-Listening

question 98

Multiple Choice

Which of the following statements describes a problem the speaking-listening differential may cause?

• A) The quality of the salesperson's handshake becomes more important.
• B) The customer may accuse the salesperson of backdoor selling.
• C) The buying center will have multiple gatekeepers.
• D) Salespeople often become lazy listeners.
• E) Salespeople will have trouble making appointments with prospects.

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Definitions:

Hysterical Disorders

Now more commonly referred to as conversion disorders, these are psychological disorders that involve the conversion of emotional distress into physical symptoms without a medical cause.

Forms Of Communication

Various ways in which information is conveyed between individuals or groups, including verbal, non-verbal, written, and visual methods.

Emotions

Complex psychological states that involve a subjective experience, a physiological response, and a behavioral or expressive response.

Type A Personality Style

A behavior pattern characterized by aggression, competitiveness, impatience, urgency, and a strong sense of time urgency.