Examlex
The phrase customer-centric means making the customer the center of everything the salesperson does.
Attribution
The process of explaining the causes of behavior and events, often by attributing them to personal dispositions, situations, or a combination of both.
Infer About Causes
Deduce or conclude information regarding the origins or reasons behind certain events or conditions.
Self-Fulfilling Prophecy
A belief or expectation that influences one's behavior in a way that causes the belief to become true.
Robert Merton
An influential sociologist known for his theories on social structure, anomie, and the self-fulfilling prophecy.
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