The Phrase Customer-Centric Means Making the Customer the Center of Everything

question 97

True/False

The phrase customer-centric means making the customer the center of everything the salesperson does.

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Definitions:

Attribution

The process of explaining the causes of behavior and events, often by attributing them to personal dispositions, situations, or a combination of both.

Infer About Causes

Deduce or conclude information regarding the origins or reasons behind certain events or conditions.

Self-Fulfilling Prophecy

A belief or expectation that influences one's behavior in a way that causes the belief to become true.

Robert Merton

An influential sociologist known for his theories on social structure, anomie, and the self-fulfilling prophecy.