Ryan Is Trying to Dispel the Myth That the Role

question 5

Multiple Choice

Ryan is trying to dispel the myth that the role of salespeople is to "sell refrigerators to Eskimos." He tells his salespeople that their organization needs to be a customer-centric organization that helps customers:

• A) by identifying problems.
• B) by finding information about potential solutions.
• C) by providing after-sale service.
• D) by making the customer the center of their efforts.
• E) all of the above.

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Definitions:

Malaria

A life-threatening disease caused by parasites transmitted to humans through the bites of infected mosquitoes, characterized by fever, chills, and flu-like symptoms.

Material Tools

Physical objects used to achieve a goal, perform a task, or solve problems.

Thalassemia

A group of inherited blood disorders characterized by abnormal hemoglobin production, leading to anemia.

Sickle-cell Anemia

A genetic blood disorder characterized by red blood cells that assume an abnormal, rigid, sickle shape, leading to various health complications.