After Making Two Major Sales Calls,Jennifer Spent Time in Her

question 55

Multiple Choice

After making two major sales calls,Jennifer spent time in her hotel room submitting information about the calls over the Internet to her company.Jennifer was providing information to her firm's:

• A) distribution channel efficacy system.
• B) customer relationship management system.
• C) business simulation system.
• D) NAICS control center system.
• E) situational management system.

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Definitions:

Equity Theory

A principle suggesting that individuals are motivated by fairness in their relationships, impacting their work attitude and behaviors.

Interactional Unfairness

A perception of injustice in the way individuals are treated during interpersonal interactions, affecting their feelings of respect and dignity.

Affective Events Theory

A psychological model that proposes that workplace events trigger emotional responses, which can influence behaviors and attitudes at work.

Interactional Fairness

The perception that the communication methods used during the process of decision making are respectful, transparent, and informative.