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Social networking tools can help prevent the loss of expert knowledge that occurs due to retirement.
Corrective Actions
Steps taken to eliminate causes of existing nonconformities or undesirable situations to prevent recurrence.
Technological Capabilities
The skills, knowledge, tools, and processes that an organization possesses, which enable it to leverage technology effectively for competitive advantage.
Needs Assessment
A needs assessment is a systematic process for determining and addressing gaps between current conditions and desired conditions or wants, often used for improving a system or service.
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