A Performance Management System Designed with a Strong Quality Orientation

question 44

Multiple Choice

A performance management system designed with a strong quality orientation can be expected to:

• A)emphasize an assessment of system factors in the measurement system, but not of the person factors.
• B)emphasize that managers and employees work separately to solve performance problems.
• C)involve only the external customers in setting standards and measuring performance.
• D)use multiple sources to evaluate person and system factors.
• E)share the financial rewards of successes with employees according to how much they have contributed to them.

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Definitions:

Skill Depth

The level of expertise or proficiency an individual has in a specific skill area.

Self-Management

The ability to manage one's own time, activities, and resources to achieve certain goals or maintain productivity.

Knowledge-Based Pay

A compensation system where an individual's pay is based on their skills, knowledge, and abilities rather than their job title or position.

Compa-Ratio

A metric used in human resources to compare an individual's salary to the midpoint of a predefined salary range for their position or job grade.