Ensuring That Employees Have Product and Service Knowledge and Understand

question 41

Multiple Choice

Ensuring that employees have product and service knowledge and understand their roles and decision-making authority are implications of which of the following strategic training and development initiatives?

• A)Accelerating the pace of employee learning
• B)Providing development opportunities and communicate to employees
• C)Diversifying portfolio
• D)Improving customer service
• E)Capturing and sharing knowledge

---

Definitions:

Unconditionally Accepting

Offering acceptance to individuals without imposing any prerequisites or conditions.

Confrontive

Pertaining to approaches or techniques in therapy that involve challenging a client's beliefs or behaviors directly.

Reality Therapy

A form of counseling that focuses on helping individuals take responsibility for improving their own lives by making better choices.

Responsible Catharsis

The process of releasing and thereby providing relief from strong or repressed emotions in a controlled and conscious manner.