According to the Expectancy/disconfirmation Theory,when Performance Perceptions Do Not Meet

question 50

Multiple Choice

According to the expectancy/disconfirmation theory,when performance perceptions do not meet expectations,_____ occurs.

• A) confirmation
• B) positive disconfirmation
• C) neutral disconfirmation
• D) negative disconfirmation
• E) satisfaction

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Definitions:

Scenario-Based Analysis

A method of planning that uses hypothetical situations to anticipate potential challenges and devise strategic responses.

Competitive Intelligence

The gathering and analysis of information about competitors, market conditions, and other external factors that influence competitive advantage.

Strategic Indicators

Metrics or measures used to assess the performance or outcome of an organization's strategy.

Key Indicator

A measurable variable used to evaluate the success or progress of an organization's objectives or performance.