You Are a Business Consultant Specializing in Handling Consumer Complaints

question 28

Essay

You are a business consultant specializing in handling consumer complaints.Suggest some guidelines that hotel employees should follow when responding to consumer complaints.

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Definitions:

Material Breach

A substantial breach of a significant term or terms of a contract that excuses the nonbreaching party from further performance under the contract and gives the nonbreaching party the right to recover damages.

Partially Destroyed

Refers to property or goods that have been damaged but not completely ruined, retaining some value or use.

Contract Price

The price agreed upon by the contracting parties as the amount to be paid for the fulfillment of the contract obligations.

Equitable Warranties

Legal promises implied by law that ensure fairness and the truthful disclosure of important information typically in property transactions.