The Balanced Scorecard Includes Non-Financial Measures of Performance with the Financial

question 67

Multiple Choice

The balanced scorecard includes non-financial measures of performance with the financial measures of performance traditionally used. Which of the following are included in the balanced scorecard?

• A)customer satisfaction
• B)internal business processes
• C)innovation and learning
• D)all of the above

---

Definitions:

Imports

Merchandise or services that are transferred from one country into another to be sold.

European Union

A political and economic union of 27 European countries that are located primarily in Europe, aimed at promoting integration, freedom of movement, and common policies.

World Trade Agreement

A legally binding agreement between two or more countries designed to lower trade barriers and foster international trade.

International Trade

The exchange of goods and services across international borders, influenced by comparative advantages, exchange rates, and global economic policies.