When Managing Change, Learning Should Be Used

question 147

Multiple Choice

When managing change, learning should be used:

• A)to break routines that cause resistance to change.
• B)when incongruent organizational systems reinforce past behaviors and cause resistance to new behaviors.
• C)when employees resist change due to direct costs.
• D)in all change management activities.
• E)only when all other strategies have failed.

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Definitions:

Specialization

The process by which individuals, businesses, or countries focus on producing a limited range of goods or services to gain greater degrees of productive efficiency within an overall system.

Austria

A landlocked country in Central Europe, known for its mountainous terrain, historic cities, and rich cultural heritage.

Italy

A country located in southern Europe, known for its rich history, art, architecture, fashion, and cuisine, forming a boot-shaped peninsula into the Mediterranean Sea.

Value Creation

The process by which goods or services are provided that offer value to customers, thereby generating benefit to the producer or provider.