Emotional Contagion Has What Effect in the Communication Process

question 37

Multiple Choice

Emotional contagion has what effect in the communication process?

• A)It has no effect on the communication process.
• B)It provides feedback to the sender that the receiver understands and empathizes with the message.
• C)It reduces the amount of communication among colleagues.
• D)It makes it more difficult for the receiver to receive emotional meaning about the sender's experience.
• E)It reduces the amount of communication among colleagues AND makes it more difficult for the receiver to receive emotional meaning about the sender's experience.

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Definitions:

Learned Values

Values acquired through socialization and experience that influence individual behavior and preferences.

External Adaptation

The process by which an organization or individual adjusts to changes in the external environment to ensure survival and success.

Zappos

An online retail company that was one of the first to offer free shipping and returns, known for its exceptional customer service and company culture.

Core Values

Fundamental beliefs or guiding principles that dictate behavior and can help people understand the difference between right and wrong.