Which of These Statements About Sending Your Message to Other

question 23

Multiple Choice

Which of these statements about sending your message to other people is FALSE?

• A)Empathize with the listener when forming your message.
• B)Avoid presenting the message when the listener is easily distracted by other matters.
• C)Focus the message content on the problem or issue,not on the person.
• D)Avoid repeating the information or creating any other redundancy in the message.
• E)Be descriptive rather than evaluative; that is,don't make the listener defensive.

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Definitions:

Voice Test

A method of assessing the quality, pitch, and health of the vocal cords and voice box by having an individual speak or sing.

Whisper

A soft or hushed tone of voice, typically used to convey information privately or without producing much sound.

Shield

A protective device or barrier used to block an attack or prevent harm from coming to an individual or object.

Muffled

Describes a sound that is softened or made less loud and clear, typically by being obstructed or covered by something.