ABC Ltdhas a Large Secretarial Pool on the Third Floor of of Company

question 104

Essay

ABC Ltd.has a large secretarial pool on the third floor of company headquarters where professional and lower-level managers have their reports and other documents word-processed.The tasks are received by the secretarial pool coordinator and assigned randomly (on an availability basis) to secretaries in the pool.The secretaries often do not know the managers or professionals for whom the word-processing assignment is being completed.They rarely find out about the quality of their work because revisions are often sent to other secretaries in the pool due to the rotating work assignment system.Some assignments involve simple word-processing while others require complex formatting using more sophisticated word-processing software.Some secretaries don't mind working in the pool, but most are there because it represents the entry-level secretarial position.They resent the lack of control over work assignments and look forward to being transferred to other secretarial jobs in the firm where there is more freedom to schedule their own work activities.Turnover in the pool is much higher than for other support staff at ABC Ltd.Explain what job design strategy would you recommend to improve employee effectiveness in ABC's secretarial pool and why you would choose this strategy.

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Definitions:

Rational Emotive Behavior Therapy (REBT)

A form of cognitive behavioral therapy that identifies irrational beliefs, challenges their accuracy, and replaces them with more rational responses.

Cognitive Restructuring

A psychological technique aimed at identifying and changing irrational or maladaptive thoughts, beliefs, and attitudes.

Frontal Lobotomy

A surgical procedure that involves severing connections in the brain's prefrontal lobe, historically used to treat mental disorders but now largely discredited.

Psychotropic Medications

Drugs that affect the mind, emotions, and behaviors by altering the chemistry of the brain.