Shawna Is Dissatisfied with Her Boss for Not Supporting Her

question 113

Multiple Choice

Shawna is dissatisfied with her boss for not supporting her work or recognizing her job performance.In spite of these problems, Shawna does not complain and does not intend to move elsewhere.Instead, she maintains her level of work effort and hopes the company will eventually correct these problems.According to the EVLN model, Shawna is mainly engaging in:

• A)exit.
• B)voice.
• C)employability.
• D)loyalty.
• E)neglect.

Identify key elements of persuasive problem-solving messages.

Recognize components not included in effective problem-solving messages.

Determine actions that increase credibility in business communication.

Comprehend strategies for framing negative messages constructively.

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Definitions:

Economies of Scope

Economies of scope describe cost advantages that enterprises obtain due to a broader scope of operations, where producing a wider variety of goods or services leads to lower average costs.

Economies of Scale

Reductions in the average cost of a product in the long run, resulting from increased production and operational efficiencies.

Learning Curve

The concept that describes how new skills or knowledge can be acquired more efficiently over time, leading to decreased costs and increased productivity.

Long-run Average Cost

The average cost per unit of output over time when all inputs, including capital, are variable, showing economies or diseconomies of scale.