Which of These Statements About Job Satisfaction and Customer Satisfaction

question 36

Multiple Choice

Which of these statements about job satisfaction and customer satisfaction is TRUE?

• A)Employees with higher job satisfaction tend to give poorer customer service.
• B)Satisfied employees have a more positive mood, which communicates friendliness to customers.
• C)Satisfied employees are less likely to quit, so customers receive more consistent and familiar service.
• D)Satisfied employees are more likely to engage in "neglect", so customers receive poorer service from these employees.
• E)Both 'B' and 'C' are true.

---

Definitions:

Adelbert Ames

A Union General in the American Civil War and later a politician who served as Governor of Mississippi during the Reconstruction era.

Black Families

Refers to family units or kinship groups within the African American community, often studied in the context of sociology and history for their dynamics, structure, and cultural heritage.

Northern Capitalists

Wealthy industrialists and financiers from the northern United States who played a significant role in the country's economic development post-Civil War.

Freedpeople

Individuals who have been released from the condition of slavery, often in the context of the 19th-century United States following the Civil War.