When Employees Have Higher Job Satisfaction They Tend To

question 21

Multiple Choice

When employees have higher job satisfaction they tend to:

• A)provide friendlier service to customers.
• B)get angry at customers more often than when they are dissatisfied with their jobs.
• C)provide the same quality of customer service as when they were dissatisfied with their jobs.
• D)provide more consistent service to customers because of their longer employment in the job.
• E)do both 'A' and 'D'.

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