Scenario: Kleen Waterproofing Dave Docket, the Installation Manager at Kleen Waterproofing, Has Been

question 129

Multiple Choice

Scenario: Kleen Waterproofing
Dave Docket, the installation manager at Kleen Waterproofing, has been receiving customer complaints that several crewmembers either come late to the job or they don't show up at all without any communication with the customers.The job completion dates keep getting delayed and customer dissatisfaction keeps increasing.Dave has also just hired several new employees who are motivated, able to perform their jobs, and have adequate resources.However, they aren't sure what tasks are included in their job.Dave is wondering how he can understand what is going on with his crew behavior and what can he do to improve the situation.
-If Dave uses the MARS model, he would know that all of these factors directly influence his employee's voluntary behavior and performance EXCEPT:

• A)motivation.
• B)role perceptions.
• C)situational factors.
• D)moral intensity.
• E)ability.

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Definitions:

Absolute Threshold

This pertains to the lowest level at which an organism can experience a sensation, marking the boundary between non-detection and detection of a stimulus.

Sensory Adaptation

The process by which sensory receptors become less sensitive to constant or repetitive stimuli over time.

Signal-Detection Theory

A means to quantify the ability to discern between information-bearing patterns and random patterns that distract from the information in the presence of uncertainty.

Just Noticeable Difference

The smallest change in intensity of a stimulus that can be detected by the sensory system.