Employee Behaviors That Extend Beyond Normal Job Duties

question 26

Multiple Choice

Employee behaviors that extend beyond normal job duties:

• A)should be discouraged by organizational leaders.
• B)are usually performed by people with low conscientiousness.
• C)are the most important characteristics of people with an external locus of control.
• D)are common in small businesses but never occur in large firms.
• E)are called organizational citizenship behaviors.

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Definitions:

Aggressive Behavior Tactics

Strategies that involve confrontational or forceful actions to achieve one's goals or assert one's position.

Further Concessions

Additional compromises made after initial agreements in a negotiation or discussion.

Negotiations

A discussion aimed at reaching an agreement between two or more parties with differing interests.

Threats

Declarations or behaviors indicating an intention to inflict pain, harm, or punishment as a means of coercion or control.