When a Manager Acts Toward a Customer in a Favorable

question 2

Multiple Choice

When a manager acts toward a customer in a favorable way in the hope that the customer will return for future purchases,this is an example of:

• A) reciprocity.
• B) utilitarianism.
• C) realism.
• D) manipulation.

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Definitions:

Production Possibilities Frontier

A graph that shows the combinations of output that the economy can possibly produce given the available factors of production and the available production technology.

Agreeableness

The trait of being good-natured, cooperative, and trusting.

Big Five

A popular model in personality psychology referring to the five broad traits used to describe human personality: openness, conscientiousness, extraversion, agreeableness, and neuroticism.

Outgoing

Being sociable and willing to engage in conversation or activities with others.