When a Manager Acts Toward a Customer in a Favorable

question 2

Multiple Choice

When a manager acts toward a customer in a favorable way in the hope that the customer will return for future purchases,this is an example of:

• A) reciprocity.
• B) utilitarianism.
• C) realism.
• D) manipulation.

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Definitions:

Z Test

A statistical test used to determine if there is a significant difference between a sample mean and a population mean, assuming data is normally distributed.

Standard Error

Standard error measures the precision of a sample mean estimate of a population mean, indicating how much the sample mean is expected to fluctuate from the true population mean.

Population Average

The mean value of a given characteristic within an entire population.

Sample Mean

The average of all observations in a sample, calculated by summing the values and dividing by the sample size.