Busy Bee Ltd

question 95

Essay

Busy Bee Ltd. has a large secretarial pool on the third floor of company headquarters where professional and lower-level managers have their reports and other documents word-processed. The tasks are received by the secretarial pool coordinator and assigned randomly (on an availability basis) to secretaries in the pool. The secretaries often do not know the managers or professionals for whom the word-processing assignment is being completed. They rarely find out about the quality of their work because revisions are often sent to other secretaries in the pool due to the rotating work assignment system. Some assignments involve simple word-processing while others require complex formatting using more sophisticated word-processing software. Some secretaries don't mind working in the pool, but most are there because it represents the entry-level secretarial position. They resent the lack of control over work assignments and look forward to being transferred to other secretarial jobs in the firm where there is more freedom to schedule their own work activities. Turnover in the pool is much higher than for other support staff at Busy Bee Ltd. Would job enlargement (combining tasks) be an effective job design strategy for employees in Busy Bee's secretarial pool?

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Definitions:

Finding Money

The experience or act of discovering cash that one did not previously know was lost or misplaced.

Misfortune

An unfortunate condition or event, often seen as bad luck or distress that affects an individual negatively.

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Repetitive movements, typically of the lower limbs, that occur during sleep and can disrupt sleep patterns.

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A stimulant found in coffee, tea, chocolate, and some medications that can enhance alertness and reduce feelings of fatigue.