The Positive Effect of Job Satisfaction on Customer Satisfaction Is

question 14

Multiple Choice

The positive effect of job satisfaction on customer satisfaction is most clearly explained by:

• A)organizational commitment.
• B)emotional intelligence.
• C)affective commitment.
• D)service profit chain model.
• E)None of the choices are correct.

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Definitions:

Self-Disclosure

The act of revealing personal information to others which can help in building trust and fostering deeper relationships.

Clients

Individuals or organizations that utilize the services or advice of a professional or company.

Countertransference

The emotional reaction of a therapist toward their client, influenced by the therapist's own experiences and emotions.

Transference

In psychoanalysis, the redirection of feelings and desires, especially those unconsciously retained from childhood, toward a new object.